FAQ

Q - What are your hours of Operation & Customer Service?

We are open from 9AM - 5 PM - Monday to Friday for full Customer Service.

However we will also aim to answer your queries outside of these hours if possible.

Q - How often do you ship and on what days do you ship your items?

Currently we ship items on Monday to Friday as want you to receive you items in great condition.

Q - How much does shipping cost?

We offer flat rate shipping of $8.99 for all orders under $99. Shipping is free for all orders over $99.

Q - How do you ship your items?

We ship all of our items securely wrapped and with padding to provide added protection against breakage.

Q - How will my private information be handled?

We are committed to protecting the privacy of everyone who shops or interacts with us. We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

We will handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities.

We are unable to accept responsibility for unauthorized access, loss or misuse to your personal information, where the security of information is not wholly within our control.

Q - Is my information secure and how are payments processed?

We never store usable credit card information on our site or within our database system. All payments are made via a secure payment gateway where your information is encrypted and secured by the highest levels of payment processing encryption available.

Q - What types of Activities are Prohibited on this website?

All activities that are in breach of any applicable laws in the State of Victoria, Commonwealth of Australia, or any local laws where you reside;

Activities that in any way, or transmit to or via the website, material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or prevents another person from using the website;

Any actions to conduct any illegal activities, on this or any other network or computer, including knowing transmit any virus, worm or disabling or malicious device, or attempt to modify any portion of the website or remove or alter copyrighted or trademarked material;

Any actions that attempt to, or obtain any details relating to customers, to create accounts by automated means, or create false identities.